Refund policy

Returns and refunds

You have 14 days after receiving your order to tell us that you wish to cancel and return it. After notifying us, you have a further 14 days to send the item back.

To start a return, email hello@lemmoncardco.co.uk with your order number. We will provide return instructions and the return address. Please package trading cards securely and return them in the same condition in which they were received, with any sleeves, cases, labels or certificates supplied.

For a change-of-mind return, you are responsible for return postage. We recommend using a tracked service. If an item is faulty, damaged in transit, incorrect or not as described, Lemmon Card Co will cover reasonable return costs and your statutory rights are unaffected.

Once the returned item has been received and inspected, we will notify you and issue any refund due to the original payment method. Refunds include the basic outbound delivery charge where required by law, but not any additional amount paid for an enhanced delivery service. We may reduce a refund if handling beyond what is reasonably necessary has diminished the item's value.

Refunds are normally processed within 14 days of receiving the returned item or evidence that it has been sent back. Your bank or card provider may take additional time to credit the funds.

If you need to cancel before dispatch, contact us as soon as possible at hello@lemmoncardco.co.uk. If the order has already been dispatched, the return process above will apply.